Very comfortable cycle, battery range does come close to 40-50 miles per charge. I always wanted a cycle which can easily go into my Midsize SUV as I never wanted to fix a cycle rack on my car, this one folds really well and easy to load into the car. Drawback is its bit heavy around 55-60 pounds but should be ok to lift it.I like the experience of riding on this cycle, so far I’ve cycled for 300 miles, it’s amazingly good, didn’t expect it. I’m a beginner in cycling world, I’d say this one would be good for beginner to intermediate cyclists.Customer service:Especially the customer service is very prompt and promising, I had some issues with the seat post and the seat, they have supported really well by sending the replacement items promptly.

So fun! Love this bike! The support from vivi is fantastic, quick to respond.

Nice bike but bigger/taller then expected. The seat is at its lowest level and my feet don't touch the ground. Unfortunately I'm going to be returning it

After several months of use, the bike broke down: the battery base cracked and the battery fell down. I contacted the seller 6 weeks ago - they promised to send the parts needed to do the fix - did not get any.Tried to involve asurion protection that I originally bought - but it said that I have to contact the seller because the bike is still under manufacturer warranty. Catch 22

I was looking for an inexpensive ebike because 1. I want to see how I feel about them and 2. I want a bike trailer to bring my pups on rides, and I'd like to not worry about if I'll make it up a hill with the extra 50 pounds behind me. We live in an area with a lot of hills and a number of steep hills. My spouse figured for the price point, he should have one too - so we ordered two.The bikes arrived and were in great shape. It took a bit to figure out how to assemble them, but it wasn't too terrible of a process. Definitely search the bike and assembly videos to see how others did it.Our first test ride went well, but the brakes were not functioning at a level where I felt comfortable going down big hills safely. So we had to fix the brakes a bit on both bikes. Mine needed a tightening and his needed some adjustment. We figured it out from some simple google searches.Now that the brakes are sorted, the bikes work great, and I'm more comfortable riding! I love the assist going up big hills! I mostly keep the level on 1, but for the really steep ones, I've gone up to level 3. So there's some good juice, although you still have to add your own power as well. It's just nice to get to the top of the hill and not need 5 minutes to get my breath back. For a 10 mile ride with mostly Level 1 assist but some 2 and 3 for hills, the battery was barely drained. Really impressed with the capacity, especially at this price point!As for towing, it works really well with the dog trailer I purchased. It tows the trailer with two small dogs in it easily and without any issues.

So this is my first experience into ebike world. Being trained in the operation and maintenance of Nuclear Power Plants, “attention to detail” and “research” are quite possibly my strongest traits. So with that said I have spent about one full year researching ebikes, reading reviews and comparing features, pros and cons, price points and anything else ebike related before finally settling on this Vivi 26” mountain bike for myself. I decided at this price point, this is where I wanted to start for personal use before buying any for the rest of the family. Here is my experience so far.Ordering: I found this ebike with 350W power and 8Ah battery through the seller hemker. Ordering was easy enough. I ordered on July 18th, with an expected delivery date of August 1st. Fair enough. About July 27th, there was still no update about the bike shipping, and when looking again at the seller hemker, I noticed that the price had dropped $20 from the time I ordered it until then. At that time, it was now showing the 500W bike selling for the price I had paid. I reached out asking the seller to explain the difference, confirm what I had ordered and asked about the bike shipping. The seller responded quickly each time I wrote, explained every difference, did confirm that the price did drop, and freely offered a refund for the difference. I was greatly satisfied with the responses.Shipping: As above, it took a full 10 days from the time I ordered the bike, until it even shipped, or at least updated that it shipped. So on July 28th, the package had arrived in California and immediately left for my location (across the country). Expected delivery date of still August 1st. The package didn’t arrive in my state until August 1st. After 8pm August 1st, Amazon notifies me my package is delayed, now to expect it somewhere between August 2-4. The updates and tracking for this package was horrible. And 10 days after the order to ship? In between this time, I found several sellers online who promised I could order the same bike, at almost the same price point, and have it in under a week’s time. WELL….the package has arrived. Open it to find the bike was neatly and nicely packaged…..EXCEPT the front wheel is so bent it is UNUSABLE.Bike Quality: I REALLY like it. As I unpackaged the bike, right away the front wheel/rim is so badly bent it is unusable. Don’t even have to spin it to see how wrapped it is. Now it is at a local bike shop tonight hoping the shop can salvage the rim and straighten it as I really don’t want to wait another week or two for a replacement from the seller if it takes that long.(UPDATE: Bike shop tried to fix wheel, but it was too badly bent to get it straight. Contacted seller and awaiting a response.)As I’ve assembled the rest of the bike,The REAR SHIFTING DERAILLEUR needed adjustment immediately, the REAR DISC BRAKES needed adjustment immediately, and the SEAT POST barely fits into the frame (needs a hammer).Beyond that “so far”the FRAME and HANDLE BARS seem good, sturdy and strong.FOLDING of the bike FRAME is super easy (compared to a similar folding bike I purchased last week for the daughter).Front BRAKE HANDLES and SHIFTERS feel like weaker plastic but functional. SHIFTERS are smooth to operate, hold position well. BRAKES work pretty good after adjusting. Not the best stopping power, but enough.The HAND GRIPS and twist throttle feel good.The HORN cylinder doesn’t work. I'm not concerned with this horn anyway.CABLES are thick, but flexible.Front HEADLIGHT works very well.MUD FLAPS are flimsy and don’t seem they will hold up well over time. Constantly had to stop and adjust them back to center during the first ride of the bike.I didn’t even try the SEAT, immediately replaced with aftermarket.BATTERY charged up easily, hooked up/plugged in to the bike simply and securely and the PEDAL ASSIST and THROTTLE ONLY mode works wonderful.MOTOR seems powerful, though without front wheel cannot test on the road.(UPDATE: During first test ride, I'm almost 6 foot and 230 lbs, the pedal assist was smooth engaging, pickup speed well and was a delight to use. The throttle mode takes a moment to get up to speed, but does so easily enough.)I am hoping that once my front wheel returns from the local bike shop true and straight, I can mount the front tire on, adjust the front brakes and actually ride the bike to see if it was all worth it. If or when that happens, I will attempt to update this review.Conclusion: Based on extensive reviews and research, I believe the Vivi ebike will be the quality as expected at this price point and a fair price point I believe it is. However, the shipping left much to be desired and the final condition the bike arrived in was a disappointment. I can say I have been satisfied by the customer response from hemker so far.(UPDATE: After the first test ride of ~5mi of pedaling for exercise, and about ~1mi of pedal assist and throttle usage, this bike is FUN. The speed isn't too fast and acceleration is what you imagine with only a 350W motor, but its speed is addictive. For a person of my height and weight, it was fun and never felt out of control. I do want to buy one of higher Watt output, but for just entry level getting INTO EBIKEs, this 350W I feel was a great buy to start at. The ride is AMAZING for me. With the duel suspension, the front FORKS are softer but handle bumps very smoothly without bottoming out. The rear suspension is a little stiff, though it might just be a preload adjustment to the spring. However it is almost the smoothest ride on a bike I have ever had.)

Fahrrad wie angegeben geliefert. Soweit alles ok. Was mich stört ist die Fahradbatterie am Lenker.